Vèlle Milano delivers exclusively within the country where the order is placed, whether online or by phone.
Delivery Times and Costs:
• International Shipping – 4 to 5 business days (excluding customs clearance), Monday to Friday – €40.00 Business days are Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays.
• Delivery times may vary depending on export documentation. Shipments requiring CITES certificates will involve additional costs and preparation time.
• Customs clearance may cause delays. Vèlle Milano cannot guarantee a precise delivery date for shipments subject to inspection.
• Personalized items will be delivered within approximately 5 working weeks.
• All shipments are handled by DHL. A confirmation email will be sent upon dispatch. An adult’s signature is required upon delivery. If delivery is unsuccessful after three consecutive attempts, a notice with further instructions will be provided.
• Orders are shipped under Delivery Duty Unpaid (DDU) terms. Import duties and taxes are not included and are the customer’s responsibility.
Tracking Your Order:
You will receive an email with a tracking number once your order has been dispatched. Tracking information may take up to 24 hours to become active.
